Patient Care Coordinator

Job Description

The Patient Care Coordinator will take ownership of patient’s continuity of care through regular, diligent telephone contact with current and former patients, while promoting a family-oriented, non-judgmental, patient-centric culture.

Essential Job Functions include but are not limited to:

• Follow established protocols concerning confirmation/re-engagement call frequencies and the corresponding scheduling resulting from these calls.
• Promote wellness and weight loss program to interested callers.
• Proactively suggest CardioMender products to patients for ways to overcome challenges.
• Continuously exercise strong patient advocacy.
• Maintain adequate available supply of general office and patient forms.
• Cross-train to support front office functions including but not limited to scheduling, check-in and check-out.

Knowledge, Skills and Abilities:

• Possesses exceptional telephone etiquette.
• Exhibits professional, effective communication and superior customer service skills, along with a motivating, positive attitude.
• Utilizes low-pressure yet effective selling techniques.
• Computer literate.
• Ability to be responsible and highly productive in a self-directed position with little supervision.
• Skilled in juggling multiple tasks in a fast-paced, real-time environment.
• Promotes and maintains a nonjudgmental work environment.
• Maintains confidentiality of highly sensitive information.

Job Type: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Monthly Bonus Potential

Schedule:

• Monday to Saturday availability